MIVNET Connect System Requirements

MIVNET Connect, powered by Viewme Client System Requirements

For PC’s, Mobile Devices and H.323 Systems

 

Personal Computer Operating Systems (Download)

MIVNET Connect, powered by Viewme runs on the following operating systems

 

  • Windows 7 or newer
  • Mac OS 10.8.5 or higher
  • Linux 3-4 years old, version 7 or higher (RHEL7/SLC7/centos7/debian7/etc).

 

Personal Computer Microprocessors

MIVNET Connect, powered by Viewme runs on the Intel Core(tm) line of microprocessors starting with the Core(tm) Duo or

later. The Core(tm) Duo was introduced in 2006 and Intel has continued to expand the user

base on the Core(tm) i3, i5 and i7 microprocessors. MIVNET Connect, powered by Viewme will run on AMD processors of

equivalent power. Specifically excluded from the full MIVNET Connect, powered by Viewme experience are Centrino and Atom

processors which do not have the power to encode and decode multiple, simultaneous video

streams. Users will have a lesser experience which is sized to fit the reduced capacity of these

microprocessors.

Personal Computer RAM

You need to have a minimum of 1GB of RAM available for MIVNET Connect, powered by Viewme. Closing unnecessary

applications will improve the performance on machines with limited RAM.

Personal Computer Software

Your graphics card should support OpenGL v1.5 or later. This is not a difficult requirement for

modern machines as this version is more than 10 years old, but very old or very weak machines

(i.e. netbooks) might not comply with this requirement.

 

Internet Bandwidth

MIVNET Connect, powered by Viewme is optimized for every meeting type to run on a DSL speed Internet connection or

better. Ezuce assumes the user will have at least a 500 kilobits per second up-link speed and

at least 5 megabits per second down-link speed with their service provider. Typically, WiFi

cannot sustain these speeds. Users will find a WiFi connected meeting starts with reasonable

video quality, but eventually degrades as other devices that share the WiFi connection disrupt

the network throughput. Users should therefore connect to the Internet through a hardwired

connection to assure a faster connection with fewer lost packets. This is particularly important

to MIVNET Connect, powered by Viewme as each video tile is a real-time stream so a 10 person meeting is the equivalent to

nine simultaneous real-time videos streams from Netflix. Use a hard-wire connection, as WiFi

wasn’t designed for this amount of traffic. That said we have many users report they have great

meeting quality over WiFi so your results will vary depending upon the qualify of your WiFi and

the devices connected in your immediate area.

September, 20, 2016

 

Firewall rules

For organizations that have very tight network security for their firewalls it may be necessary to

open your firewall on your router. The firewall will need the following ports opened for the

client’s machine: 36015 UDP and TCP, both IN and OUT. Best audio and video quality will be

achieved with UDP port 36015 UDP both IN and OUT open for the connection.

There is also the possibility to use “general” TCP ports 80, 443, 8080, 8443 to connect to the

USHI server. This is very helpful in the case where one or more remote participants are in a

strictly controlled environment such as a hotel or coffee shop where they cannot alter the

firewall policy and have to use generally available ports for Internet access. This feature is

selectable by the organization who is hosting the server. See your eZuce MIVNET Connect, powered by Viewme account

manager for more details.

 

 

Cameras

Any webcam with VGA output up through 1080p will work. If your camera uses HDMI output

ports (typical on camcorders) you will need a BlackMagic graphics card (Intensity Pro or

Intensity Shuttle) to connect to your computer. Most notebooks with built in cameras will work

just fine. MIVNET Connect, powered by Viewme auto-detects available cameras and will intelligently select the appropriate

camera, however, the user may desire to select another camera option from the camera

pull-down-menu which is found on the arrow in the bottom right-hand corner of the camera icon.

Multiple simultaneous use of cameras is also possible.

 

 

Microphones

Any microphone that connects to your PC should work. If others have a hard time hearing you it

means that either your microphone gain is too low or you have an impedance mismatch

between your computer’s audio line-in and your microphone. To increase your microphone’s

gain go to your system sound menu and increase the microphone’s volume. If this doesn’t

increase your volume to others, try to boost your microphone by selecting the boost check box

in Window’s sound system menu. There is no equivalent boost mechanism for the Macintosh.

If this does not increase your output volume to others you likely have an impedance mismatch

between your microphone and computer. Consult your computer and microphone

documentation for the appropriate impedance specifications. The following external

microphone/speaker have noise canceling capabilities and have been successfully tested with

MIVNET Connect, powered by Viewme: Solo, Duet, Quattro2 and Quattro3 from Phoenix, the Plantronics 420M (especially for

Linux Operating Systems) and the Plantronics Calisto P820. Many other external room sound

devices have been used successfully by MIVNET Connect, powered by Viewme customers. This list is by no means

comprehensive. MIVNET Connect, powered by Viewme has software-based echo cancellation and noise reduction built into

the service. Some computer configurations can over power this feature if your speakers are too

close to the microphone. Adjusting speaker direction or volume can correct the situation. Note:

the user who doesn’t hear an echo is the one who needs to adjust their speaker position or

volume.

 

Mobile Devices

Mobile Devices Operating Systems

MIVNET Connect, powered by Viewme runs of the Android Operating System version 2.3.3 Gingerbread or newer and iOS

version iOS 6.0 or later . A WiFi Internet connection is preferred over a carrier service as most

WiFi networks are providing better bandwidth. Check the situation at your location as this is not

always the case.

Android requirements

MIVNET Connect, powered by Viewme runs on Android 2.3.3 Gingerbread (API level 10) or later. We recommend using a

device with an ARM7 dual-core processor or better with screen resolution of 1280×800 and a

connection speed of 1Mb/s download and 500 kb/s upload (for bi-directional audio and video).

Additionally, a headset is suggested for devices running Android versions below 3.0.

Suboptimal performance can be expected on any device with lower capabilities.

iOS requirements

It is recommended to use iPad2 and iPhone 4S with a connection speed of 1 Mb/s download

and 500 kb/s upload (for bi-directional audio and video). Suboptimal performance can be

expected on any device with lower capabilities.

 

 

H.323 Devices

MIVNET Connect, powered by Viewme has been successfully tested to interoperate with the following companies’ H.323

devices.

 

  • Polycom
  • Tandberg
  • Cisco
  • Sony
  • Lifesize
  • Mirial
  • Hewlett Packard

 

 

September, 20, 2016

 

Additional Technical notes click here.

Customer Support