MIVNET Connect powered by viewmeTechnical Notes

 

- Mobile Device Requirements

- Supported Browsers

- Network Speed Requirements

- Network Connection Requirements

- Network Speed Requirements

- Firewall and Network Address Translation (NAT) Support

- White Listing your network to accept calls from MIVNET

- Running Windows Firewall or Antivirus Programs

- Where can I find my MIVNET Connect powered by viewme meeting log file?

- MIVNET Connect powered by viewme starts but fails when it attempts to display the meeting.

- MIVNET Connect powered by viewme starts but hangs while loading somewhere between 56 and 100 percent complete.

- How do I remove the MIVNET Connect powered by viewme directory on my Windows PC?

- How do I remove the MIVNET Connect powered by viewme directory from a Macintosh PC?

- How do I remove the MIVNET Connect powered by viewme directory from my Linux PC?

- How do I download the MIVNET Connect powered by viewme Player?


 
 

 

Personal Computer Hardware and Operating System Requirements

To run MIVNET Connect powered by viewme properly, your computer or mobile device should fulfill certain minimum hardware requirements, especially if you intend to send and receive quality video and audio. At a minimum your computer should have the following:

An Intel Core™ Duo CPU or better or AMD equivalent

Microsoft Windows 7 (32 bit and 64 bit) and later

Mac OS X (10.7 and later)

Linux distribution (not older than 2 years if possible)

A microphone and speakers

A web camera is optional, but highly recommended and can be either built-in, or connected via a USB port or an HDMI connection to a video grabber card.

 

 

 

Mobile Device Requirements

MIVNET Connect powered by viewme supports Apple’s iOS devices version 4.3 or later on either an iPad 2 or iPhone 4S or later.
For Android devices (phones or tablets), MIVNET Connect powered by viewme requires operating system version 2.3.2 or later and API level 9 or later with at least a dual-core microprocessor.
MIVNET Connect powered by viewme will run better on mobile devices connected via Wi-Fi than on most carrier networks. Earphones are recommended for use on mobile devices.

 

 

 

Supported Browsers

MIVNET Connect powered by viewme client can be started using any browser (Internet Explorer, Firefox, Chrome, Safari and Opera). Some browsers will need to be configured to permit JavaScript to run.
This could require the installation or update of the browser’s Java plugin. Currently, Firefox is the easiest to use as it runs JavaScript as a standard configurations.
Other browsers may require users to turn on JavaScript capability within the configuration controls of the browsers.

 

 

 

Network Speed Requirements

A reliable Internet connection with a minimum of 1-megabit per second download speed and a 256-kilobit per second upload speed is required.

 

 

 

Network Connection Requirements

A hard-wired Internet connection is preferred when connecting a PC other than a mobile device since MIVNET Connect powered by viewme streams each tile to the desktop unlike other solutions, WiFi may work for a single person but the high packet loss over WiFi makes HD videoconferencing a substandard experience on many PC.

 

 

 

Network Speed Requirements

An Internet connection of DSL speeds or better (1 Mbps download and 256kbps upload is a minimum requirement)

 

 

 

Firewall and Network Address Translation (NAT) Support

MIVNET Connect powered by viewme Hybrid Cloud works fine in a Network Address Translation (NAT) environment, the local or institute firewall (if any) should permit communication on UDP and TCP port 36015 both in and out. Your network administrator can open up these ports in your organization’s firewall.

If your network is restricting inbound IP addresses, please whitelist the following IP addresses for MIVNET Connect to dial out to your device. 158.85.8.157 and 158.85.162.173

 

 

 

Running Windows Firewall or Antivirus Programs

With some versions of MS Windows the system or antivirus program will ask you whether to authorize or block the Internet access for some programs depending on your security settings. Please make sure that you authorize all programs started by the MIVNET Connect powered by viewme application.

 

 

How do I report a problem or provide feedback?

Please check for your question in our technical FAQs before you ask a technical question. Please click here to send an email to our technical support team or visit this page to leave a message. Please provide the following information for technical questions:

  1. Describe the problem including where and when it appears
  2. Your hardware platform including brand, model, operating system version and CPU
  3. Your browser type and version (i.e. Chrome version 29.0)
  4. Your version of Java (i.e. version 1.6)
  5. Attach the MIVNET Connect powered by viewme meeting log file if you were successful entering a MIVNET Connect powered by viewme meeting before the problem occurred. Click here for instructions on how to locate the MIVNET Connect powered by viewme meeting log file.

 

 

 

Where can I find my MIVNET Connect powered by viewme meeting log file?

Once your are running MIVNET Connect powered by viewme this file can be saved to any location from the MIVNET Connect powered by viewme menu by selecting Menu/About/Copy-Log-File. You will find the file at the following locations depending upon your operating system.

Windows WinXP, Vista, 7 & 8:

Type the following line into your Windows Explorer (File Manager)

%temp%

This will take you to the directory where you will find the log files. The most recent meeting log file is named “MIVNET Connect powered by viewme.log” previous meetings are numbered sequentially (i.e. MIVNET Connect powered by viewme.log.1, MIVNET Connect powered by viewme.log,.2 etc.) with older meetings having a higher number.

Mac: To locate the file follow the following steps

  1. Open Finder/Application/Utility/Terminal
  2. Copy and paste the following command into the Terminal application and hit “Enter”: open $TMPDIR
  3. The Finder will open showing the MIVNET Connect powered by viewme.log file

Linux: Use the /tmp command to find: ” ls -al /tmp/MIVNET Connect powered by viewme.log*”.

 

 

 

MIVNET Connect powered by viewme starts but fails when attempting to display the meeting.

If this happens it will likely occur after you have typed in your display name or you have accept your previous display name. The exact error message will vary, but OpenGL will be referenced in the text. The video component of the MIVNET Connect powered by viewme application requires the OpenGL 3D software engine version 1.5 or greater, which is supported by nearly all graphic chip sets sold in the past 4 years. If MIVNET Connect powered by viewme crashes or freezes attempting to join a meeting the probable cause is a graphic card that does not support OpenGL version 1.5 or greater. To solve this problem, download and install the latest version of your graphical card’s driver from the manufacturer. The three major graphic card manufacturers are listed below. Follow the appropriate manufacture’s link to update your graphic card driver.

NVidia

AMD (ATI)

Intel

 

 

 

MIVNET Connect powered by viewme starts but hangs while loading at a point somewhere between 56 and 100 percent complete.

Alternately you may see an error message saying, “The MIVNET Connect powered by viewme application is unable to connect to a server. See the technical FAQ on “Firewall and Network Address Translation (NAT) Support”. It is likely that you don’t have a port open on your firewall.

 

 

 

How do I remove the MIVNET Connect powered by viewme directory on my Windows PC?

  1. Open the “Command Prompt” by going to “Menu” and selecting “All Programs” and then “Accessories”.
  2. Type the following command without the quotes, “DEL /Q /S /F .MIVNET Connect powered by viewme*” and hit the “Enter” key

 

How do I remove the MIVNET Connect powered by viewme directory from a Macintosh PC?

  1. Open the Finder
  2. Go to the folder: Applications/Utilities
  3. Open the Terminal Window
  4. Type the following command without the quotes: “rm -rf ~/.MIVNET Connect powered by viewme*” and hit Enter

 

 

 

How do I remove the MIVNET Connect powered by viewme directory from my Linux PC?

  1. Open the Terminal (shell)
  2. Type the following command without the quotes, “rm -rf ~/.MIVNET Connect powered by viewme*”


 

How do I download the MIVNET Connect powered by viewme Player


The MIVNET Connect powered by viewme Player can be downloaded for free at this location. To activate the license after installation you must attend a live MIVNET Connect powered by viewme meeting. Detailed documentation on the use of this player and its editing, conversion and export features can be found in the documentation included witht the download.

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